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Consent to Treatment Policies
Treatment Policies

Consent to Treatment Policies

At STI Clinic, we prioritise your right to make informed decisions about your care and treatment. Before any examination or procedure, we ensure you fully understand your options and give your consent. Below, we outline the principles and policies that guide our approach to informed consent.

Our Staff

  • Fully trained and experienced professionals in their respective roles.
  • Registered with relevant professional bodies and regularly updated in professional practice.
  • Committed to delivering the highest standard of care.
  • Required to adhere to strict professional standards, ethics, and confidentiality.

Confidentiality of Information

  • Your confidentiality is safeguarded at all times.
  • We do not disclose personal information to third parties without your explicit consent, except in situations where it benefits your care (e.g., referrals to GPs or hospitals).
  • Your information is securely stored in both paper and electronic formats.
  • CCTV is used in common areas for security purposes but never in private areas or treatment rooms without your consent.
  • Information may be shared internally to provide you with the best care or externally with your approval, as required by organisations such as:
    • GPs
    • Insurance companies
    • Other healthcare professionals
    • Care Quality Commission (CQC)

Further details can be found in our Privacy Policy.

Equal Opportunities

  • We respect your right to practice your beliefs, religion, or culture without discrimination.
  • Complaints of discriminatory practices are thoroughly investigated, and corrective actions are taken.

Chaperoning

  • A chaperone is available upon request during consultations or procedures.
  • Clinicians may also request a chaperone for clinical or safety reasons.

Consent – It's Your Decision!

Before any examination or treatment, your consent is required. Here's what you need to know:

About the Consent Process

  • Consent may be verbal, but for more complex procedures, written consent is required.
  • You are entitled to withdraw consent at any time, even after signing.

What Should I Know Before Deciding?

  • Health professionals will provide all relevant information, including:
    • Available treatment options.
    • Benefits, risks, and success rates for each option.
    • Potential outcomes of no treatment.
  • You will receive a copy of the consent form for your records.

Questions to Ask

We encourage you to ask questions, such as:

  • What are the main treatment options?
  • What are the benefits and risks of each option?
  • What happens if I decide to delay or decline treatment?
  • How soon can I return to work or normal activities after the procedure?

Bringing a friend or family member for support is always welcome.

Your Responsibilities

  • Inform us of any procedures you do not wish to undergo.
  • Notify us of any allergies, illnesses, or conditions that may affect your care.

Photography, Audio, and Video

  • Occasionally, photographs, X-rays, or recordings may be used as part of your care.
  • You will be informed in advance and asked for consent before any recordings are made.
  • Images or recordings will be stored securely and used only for your care or internal quality checks.
  • Materials used for teaching or research purposes will not identify you without explicit permission.

Complaints and Compliments

We value feedback to improve our services.

  • Complaints are taken seriously and resolved within set timeframes:
    • Initial response within 24 hours.
    • Final resolution within 28 days.
  • Compliments are appreciated and shared with our team to recognise excellence.
  • Service users are welcome to escalate unresolved complaints to independent authorities.

Key Things to Remember

  • Your consent is essential, and the decision is always yours.
  • Ask as many questions as you need to feel confident about your treatment.
  • Inform the healthcare team of any concerns, allergies, or health history that may affect your care.

Next Steps

Please complete and sign our Patient Registration Form online or in person. By proceeding with a consultation or treatment at STI Clinic, you provide us with your consent to deliver care under the terms outlined above.

For any further questions or clarifications, please contact us or speak to our team during your visit.