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Privacy Policy

At STI Clinic, we are committed to treating every client with the utmost dignity and respect, recognising that privacy is essential for fostering trust and delivering high-quality care. We believe that treating clients as individuals builds a foundation of confidence in our services, and we continuously strive to uphold these principles in every interaction.

Our Privacy Policy Includes the Following Commitments:

  • Chaperone Availability: We provide a chaperone upon request or whenever necessary to ensure comfort and security during consultations or procedures.
  • Choice of Clinician: Where possible, we offer clients the option to choose their clinician, including the availability of male or female doctors to accommodate personal or cultural preferences.
  • Respect for Privacy: We prioritise privacy when conducting intimate, sensitive, or complex procedures, ensuring clients feel safe and comfortable.
  • Informed Consent: We ensure that informed consent is obtained prior to any treatment, so clients fully understand and agree to their care plan.
  • Clear Communication: We avoid the use of clinical or medical jargon, preferring plain language that is easy to understand. Similarly, we minimise the use of abbreviations to avoid confusion.
  • Client Options: When making referrals or discussing treatment plans, we provide clients with options to support informed decision-making.
  • Language Support: We recognise the importance of clear communication and offer interpreting or translation services whenever needed to overcome language barriers.
  • Accessible Information: Our forms, posters, and signs are designed to be simple and user-friendly, ensuring clients do not feel embarrassed by having to ask for clarification.
  • Right to Refuse: We respect clients’ rights to refuse treatment or therapies and will provide alternative options whenever possible.
  • Client Involvement: We involve clients (and carers where appropriate) in all decisions about their care, ensuring their preferences and concerns are respected.
  • Confidentiality: All consultations are conducted in private, ensuring confidential information is never overheard or shared without consent.
  • Professionalism: Our staff are trained to behave with the highest level of professionalism and discretion, ensuring all clients and their visitors are treated with respect.

At STI Clinic, your privacy is our priority. By adhering to these principles, we aim to provide a safe, respectful, and supportive environment for every client. If you have any questions or concerns about our privacy policy, please do not hesitate to contact us.