Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the services provided by STI Clinic London ("the Clinic", "we", "us", "our"), located at 20 Old Brompton Road, South Kensington, London SW7 3DL.

By booking an appointment, attending our clinic, or using our website, you agree to these Terms in full. These Terms apply to all patients, visitors, and users of our services.

2. Our Services

STI Clinic London provides private sexual health services including:

• STI testing and screening
• Sexual health consultations
• Treatment for sexually transmitted infections
• Health advice and education
• Prescription services (where clinically appropriate)

Our services are provided by qualified healthcare professionals, including GMC-registered doctors and trained sexual health nurses. We are registered with the Care Quality Commission (CQC).

3. Eligibility

Our services are available to:

• Adults aged 18 and over

We reserve the right to refuse service to anyone at our discretion, particularly where we believe it is not in the patient's best interest or where there are safeguarding concerns.

4. Appointments

Booking

Appointments can be booked online through our website or by walking in during opening hours. Online bookings are subject to availability. No deposit is required when booking online.

Cancellations

We request that you provide at least 24 hours' notice if you need to cancel or reschedule your appointment. This allows us to offer the slot to another patient. Repeated no-shows may result in restricted booking privileges.

Late Arrivals

If you arrive more than 15 minutes late for your appointment, we may need to reschedule to ensure we can provide adequate care to all patients.

5. Payment Terms

• Payment is required at the time of service
• We accept cash, credit cards, debit cards, and contactless payments
• Prices are as displayed on our website and in the clinic at the time of booking
• We reserve the right to change our prices at any time, but changes will not affect bookings already confirmed
• VAT is not applicable to medical services

Refunds

Refunds may be provided at our discretion in the following circumstances:

• If we are unable to provide a booked service due to our error
• If a sample is lost or damaged before testing
• If there is a significant service failure

Refunds are not typically provided for services that have been delivered, including when test results are negative (as this is the expected outcome in many cases).

6. Patient Responsibilities

As a patient, you agree to:

• Provide accurate and complete information about your medical history and symptoms
• Inform us of any known allergies or medications
• Follow clinical advice and treatment instructions provided
• Attend follow-up appointments as recommended
• Inform sexual partners if advised to do so following a positive result
• Treat our staff and other patients with respect
• Not attend the clinic if you are experiencing symptoms of infectious illness (e.g., COVID-19, flu)

7. Clinical Limitations

While we strive to provide the highest quality care, please be aware:

• No test is 100% accurate: All medical tests have limitations. We use gold-standard PCR testing which has very high sensitivity and specificity, but no test can guarantee complete accuracy
• Window periods apply: Some infections cannot be detected immediately after exposure. Our clinicians will advise on appropriate testing timing
• Results are not a diagnosis: Test results should be interpreted by a healthcare professional in the context of your overall clinical picture
• Treatment limitations: Not all conditions can be treated at our clinic. We will refer you appropriately if specialist care is required

8. Confidentiality

We take your confidentiality seriously. Please see our Privacy Policy for full details on how we handle your personal and medical information.

Key points:

• We do not contact your GP without your explicit consent
• Your information is not shared with third parties except as required by law or for your direct care
• We are required by law to report certain notifiable diseases to public health authorities

9. Limitation of Liability

To the fullest extent permitted by law:

• Our liability for any claim arising from our services is limited to the cost of the service provided
• We are not liable for any indirect, consequential, or incidental damages
• We are not liable for outcomes resulting from your failure to follow medical advice or attend recommended follow-up appointments
• Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraud

10. Website Terms

When using our website:

• The information provided is for general information purposes only and does not constitute medical advice
• We make reasonable efforts to ensure accuracy, but we do not guarantee that the website content is error-free
• Links to third-party websites are provided for convenience and do not constitute endorsement
• You must not misuse our website by introducing viruses or malicious code

11. Intellectual Property

All content on our website, including text, images, logos, and design, is the property of STI Clinic London or our licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

12. Complaints

We are committed to providing excellent service. If you are unhappy with any aspect of our service, please see our Complaints Procedure for information on how to raise a concern.

13. Changes to Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the new Terms.

14. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

16. Contact Us

If you have any questions about these Terms of Service, please contact us: